Rental agents are required to be registered with the Estate Agents Affairs Board. This provides protection to both the landlord and the tenant. The duties of the rental agent differ between agencies as their duties will be negotiated with the landlord for a set fee or commission.
General duties include collecting rent, paying costs associated with the property (e.g. Levies) and paying the balance to the landlord. If the tenant does not pay on due date, the agent must pursue all legal avenues to collect the rent: call the tenant, send letters of demand, cancel the lease if necessary and demand that the tenant vacate the property after the rental agent has performed these steps, the land, as the investor who accepts the risk and rewards of owning an investment property, will need to foot the bill.